How to return or exchange Items bought online if you have changed your mind

If you purchased online from religiousjewellerystore.com.au and then change your mind within 14 days of purchase, you can return or exchange your genuine RJS items that are in a saleable condition (unworn, unused, undamaged and as sold) in accordance with Religious Jewellery Store Change of mind and refund policy which can be viewed at Change of Mind Returns and Exchanges Policy. Shipping charges are not included in refunds for change of mind.

If you change your mind you can return your online order to us via post for a full refund by following these steps:

1) You can return your online order by simply filling out the returns form found here https://return.auspost.com.au/PANDORA.
2) Pack your goods in the original RJS gift box. You may reuse the original outer packaging or a suitable alternative.
3) Attach the return address label firmly to the outside of your parcel.
4) Post within 10 days of receipt of your prepaid label email. Please allow 14 business days for your return to make its way back to RJS.
5) Within 5-7 business days of receiving your return, we will send you a confirmation email advising that your item(s) have been received and processed.
6) At any time you may go ahead and place another order for your preferred items.

Please contact our Consumer Experience team via sales@rjstore.com.au if you require assistance.

Gift receipts are not available for online purchases. If your unwanted gift was an online order, you will need to obtain the confirmation email from the gift giver before initiating a return.

If you believe your genuine RJS items are faulty you may be eligible for a refund, repair, or replacement under the terms of RJS' voluntary warranty provided with your purchase and under the relevant provisions of Australian Consumer Law. For information about RHS' warranty and general information about your rights under Australian Consumer Law, please visit: Pandora Warranty and Consumer Law